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Home Terms, Conditions, & Policies

Effective 01/01/2011

Online Privacy Policy, Copyright Notice, Site Terms & Conditions

AWG Online Privacy Policy:

Atlanta Water Group, LLC., AWG eStore Network (,,,,,,,, and its affiliates (hereinafter "AWG") are committed to ensuring the privacy of all of our users and customers. We will never disclose or sell the limited, non-financial information collected on our Web site. By accessing or using or any of the AWG eStore Network Websites, you agree to the terms of the AWG Online Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use these sites. AWG reserves the right to change the Online Privacy Policy from time to time at its sole discretion. Your use of these sites will be subject to the most current version of the Online Privacy Policy at the time of such use.

Collection of personal information:

When you engage in certain activities on these sites, such as ordering or registering products, downloading software, or entering contests, AWG, may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, AWG may ask that you provide us with personal information, such as your first and last name, mailing address (including zip code), e-mail address, employer, job title and department, telephone and facsimile numbers, and other personal identifying information. When ordering products or services on the AWG site, you may be asked to provide a credit card number. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

How your personal information is collected:

All browsing within the AWG Site is conducted on the unencrypted http protocol, as is standard practice for non-sensitive information transfers on the web. Credit card purchases are always processed off-site, at through an authorized reseller's account, using https Secure Socket Layer (SSL) encryption. Credit card and personal information will always be secured for web transfers.

How your personal information is used:

AWG collects your information in order to record and support your participation in the activities you select. If you order a product that is to be shipped, for example, the information is used to register your warranty and rights, if any, to technical support, upgrade discounts, or other benefits that may be made available to registered users. If you enter a contest, information is collected to qualify the entry and contact you regarding the contest or prize awards. The information that you provide is also used as part of our effort to keep you informed about product upgrades, special offers, and other products and services of AWG, we will not share or sell your information.

Your choices with respect to personal information:

AWG recognizes and appreciates the importance of responsible use of information collected on these sites. If you do not want the information you provide to AWG to be used to inform you of other products, services, and special offers available from AWG, and you indicate this preference when you provide your personal information to AWG, then AWG will honor your preference.

Protection of your personal information:

The personal information that you provide in connection with registering yourself as a AWG user or registering a AWG product is classified as Registration Information. Registration Information is protected in several ways. Access by you to your Registration Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Registration Information resides on a secure server that only selected AWG personnel and contractors have access to via password. AWG encrypts your personal information and thereby prevents unauthorized parties from viewing such information when it is transmitted to AWG.

Personal information that you provide that is not Registration Information also resides on a secure server and is only accessible via password. Since this information is not accessible from outside AWG, you will not be asked to select a password in order to view or modify such information.

Please note that any information you post to a public bulletin board, such as the AWG Testimonials, is available to all persons accessing the site.

Use of cookies:

When you visit Atlanta Water Group, LLC or any other AWG eStore Network site, you can surf the site anonymously and access important information without revealing your identity. In order to improve our site, we may use "cookies" to track your visit. A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It functions as your identification card, recording your passwords, purchases, and preferences. It cannot be executed as code or deliver viruses.

Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some Web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.)

While AWG uses cookies to track your visit to or any other AWG eStore Network site, and our Web servers automatically log the IP/Internet address of your computer, this information does not identify you personally and you remain anonymous unless you have otherwise provided AWG with personal information.

Privacy-related complaints:

If you believe that AWG has not complied with this Online Privacy Policy with respect to your personal information, you may write AWG’s Privacy Officer as follows:

Contact Us Page



Privacy Officer
Atlanta Water Group, LLC.
2573 Klondike Rd SW
Conyers, GA 30094

In your letter, please describe in as much detail as possible the ways in which you believe that the AWG Online Privacy Policy has not been complied with. We will investigate your complaint promptly.

Please note that if you provide AWG with inconsistent privacy preferences (for example, by indicating on one occasion that third parties may contact you with marketing offers and indicating on another occasion that they may not), AWG cannot guarantee that your most recent privacy preference will be honored.

Also, please note that AWG is not responsible for the content or privacy practices of non-AWG eStore Network sites to which Atlanta Water Group, LLC or any other AWG eStore Network site may link to.


Pricing, Typographical, and Pictorial Errors:

We make every effort to provide you with an error-free website, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect actual current status. We are not responsible for pricing, typographical, or pictorial errors.


All orders are processed within 24 to 48 business hours. We do our best to ship within 24 to 48 business hours. All systems are built to order to help ensure that each and every system has fresh media and the most current components available installed. In some cases this may delay your shipping slightly. We do offer rush manufacturing for a charge of 7% of the invoice total. Rush shipping is also available. Some orders will ship same day depending on item and time of order. We will not ship on a customer’s shipping account for any reason. So, please do not ask. All orders are insured 100% for damages during shipping. If you receive an order that is damaged please contact us so we may process the claim and have another shipment sent out if possible. Please note: Once an order has left our warehouse, we are no longer in control of that order. It then becomes in the hands of the shipper, and delivery times will depend on location and time of year. We use only the best shipper to ship our products.

PLEASE NOTE – WEATHER CONDITIONS THROUGHOUT THE US CAN RESTRICT DELIVERY TIMES. Products are shipped to us from around the world. Weather can delay products arriving and departing our location or the transfer locations throughout the US. We try are hardest to get it to you as quickly as possible.


To return an item* please contact us at our Returns Section . Please note your name, order #, and the reason for the return. An auto responder will e-mail back with a return ticket number as a receipt for starting your return, the return ticket will be reviewed and upon approval in accordance with our terms and conditions a RMA number will be issued. All returns must be in the original packaging, all owner’s manuals, packing slips, and have a RMA number. The customer is responsible for return shipping. Any items which were ordered with a 'free shipping' or 'flat rate' promotion will be credited the price of the unit. Actual shipping charges that were incurred will be deducted from the total refunded. All returns will be inspected 100%, if any damages or alterations are visible then a full refund will not be issued. Any returns without an authentic RMA number will be returned to sender.

*Custom built systems, special order items, metal and steel pressure tanks (See Dent & Dings below), chemicals and other consumables cannot be returned.

Orders Refused When Delivery is attempted:

Shipper’s charge us a fee for parcels to be rerouted back to Atlanta Water Group, Inc. Please note, we will accept the parcel but will deduct the shipping fee for the refused parcel from your refund.

Dent & Dings:

Since shipping is out of our hands and pressure tanks may arrive with dent and dings, all metal and steel pressure tanks are non-returnable, unless defective. All warranties will still be effective. Any punctured tanks will be considered damaged and an insurance claim will be started. We will try our best to get a replacement tank out to you during this process; we cannot guarantee a replacement tank will be sent immediately, such as in the case of an out of stock or an on back order tank could cause a delay.


Most purchases carry a full 10 year parts warranty that does not pro-rate and a 120 day money back guarantee. Please see the warranty for your purchase for more details. Some products also offer extended warranties of 10, 20, and lifetime.

Product Label:

The images used on these websites may contain labels with product names. In order to maintain the lowest price possible some products may be shipped without labeling.

Copyright Notice:

The AQUA-CLEAR™ line are registered trademarks of Atlanta Water Group, LLC. All other copyrights and trademarks are used with full permission by the registered copyright and trademark owners.

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of these web sites (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Atlanta Water Group, LLC. collectively, and its subsidiaries and/or affiliates ("AWG"). The web site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by AWG and all other AWG trademarks appearing at these sites are trademarks of Atlanta Water Group, LLC.


The Contents of the Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of goods or services from our site) use by the users of these web sites. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, exploit in any way, in whole or in part, any of the Contents, the web site.

Atlanta Water Group, LLC. makes no representations whatsoever about any other web site, which you may access through this one. When you access a non-AWG web site, please understand that it is independent from Atlanta Water Group, LLC. and its affiliates, and that AWG has no control over the content on that web site. In addition, a link to a non-AWG eStore Network site does not mean that AWG endorses or accepts any responsibility for the content, or the use, of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. IN NO EVENT WILL ATLANTA WATER GROUP, LLC OR ITS SUBSIDIARIES OR ITS AFFILIATES BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THESE WEBSITES, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Users agree to defend, indemnify and hold Atlanta Water Group, LLC., harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of these web site.

Effective 01/01/2011

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